Got the index in August and I’ve been having some minor issues with no real consequences, until last week I got pretty serious controller drift every time I flick the right controller down at all. There’s no defending Valve here, it’s a design defect that I can’t believe went into the final design after so many years of testing. It happens with every game and it’s a clear design flaw.Īdd to that the non-clicking and loose cover for the right controller, of course. Yep, I got the exact same problem, if I move my left joystick left or right it keeps moving the character even after I take my finger off the stick. Let me copy some messages from angry users on Reddit to show you how the problem is widespread: It seems that after some weeks of usage, the thumbsticks may start moving your character even if you’re not operating your thumbstick anymore. Now the clicking issue is mostly gone, but there is a new one about “drifting”. This caused the first big RMA of controllers from the community. Valve initially claimed it was by design, but after the community backlashed, it fixed the next batches of controllers. When I reviewed my Index many months ago, in fact, I noticed that my units were defective as well, and only clicked in two directions and not in all four. The very expensive Index controllers ($250) were the topic of the “Clickgate” of some months ago, where most users weren’t able to click the thumbsticks in all directions, preventing them to play games where this was needed. The main problems are in the controllers. Rob Cole has many controllers because he had to get many replacement units from Valve (Image by Rob Cole) What are people complaining about? The controllers A bunch of Valve Index Controllers, with and without comfort modding. Strangely, the main VR outlets are not talking about these problems, so let me give voice to the problems of the community. We have to praise the fact that usually Valve customer service is doing a great job in answering all the requests, but the RMA ( Return Merchandise Authorization) procedure is not always pleasant for the users. Thanks to my friend (and VR ergonomics expert) Rob Cole, I discovered that on Reddit there are tons of complaints about the Valve Index, with many people having had to return the controllers, the headsets and the base stations. This has been good to ramp up the production, but it seems having been a bad move from a reliability side. According to some rumors, the production initially started in the US, but when the demand got too big, Valve started manufacturing the headsets and controllers via third parties in China. simply doesn't work anymore.But all roses have thorns, and it seems that the Index may have some problems with its manufacturing. Including the ones in the Steamapps folder and APPDATA)Īfter all of this, it STILL does not work.ĭoes anyone have any solutions or ideas on how to help me? It is truly annoying that a software that has worked for so long. Completed uninstalled (AND removed all files to the above programs off my my computer. Verified software files/cache for each of the programs listed above Reinstalling OVR Toolkit (and even running with it uninstalled) For some reason, any bindings within the OVR Advanced Settings bindings don't do anything. I have had it like this for awhile and it has always worked, but now, it just straight up doesn't work. On the other hand, I have the other B button set to DOUBLE to Reset Offsets. In OVR Advanced Settings, I have my space drag (the thing where you can drag yourself around the playspace with your hand) bound to my right hand (the B button) on HELD.
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